At CBBC, we are committed to the quality of our products and to customer satisfaction. To ensure that all return requests are handled efficiently and fairly, the following terms and conditions apply.

Standard Products

Standard products may be returned within 7 business days following delivery,  subject to prior authorization from CBBC.

To be eligible for a return, the product must:

• Be unused and uninstalled;
• Be in its original condition and suitable for resale;
• Be returned in it's original packaging, including all parts, components, and accessories.

For returns that are not related to a manufacturing defect, damage during delivery, or an error by CBBC, a 20% restocking fee based on the value of the product will apply.

Original shipping charges are non-refundable.

Custom and Made-to-Order Products

Products that are customized, modified, or made to order according to the customer’s specified dimensions, colours, materials, finishes, or other requirements are considered final sale and cannot be returned or exchanged.

This restriction does not apply when a manufacturing defect is confirmed or when the product delivered does not conform to the order accepted by CBBC.

Damaged, Defective, or Incorrect Products

We recommend inspecting all products upon receipt.

Any visible damage resulting from transportation must be reported to CBBC within 24 hours of delivery.
Whenever possible, visible damage should also be noted on the carrier’s delivery document.

If a product is delivered damaged, defective, incomplete, or incorrect, please contact our Customer Service team
as soon as possible and provide your order number along with photos clearly showing the issue.

Following review, CBBC will determine the appropriate resolution, which may include replacement, repair, or exchange of the product. No restocking fee will apply when the issue is attributable to CBBC or to a manufacturing defect.

Return Authorization

No product may be returned without prior authorization from CBBC.

To request a return or exchange, please contact our Customer Service team within the applicable return period and provide your order number, the product(s) concerned, and the reason for the return.

CBBC reserves the right to refuse any return that does not comply with the conditions of this policy, including products that have been used, installed, damaged by the customer, or returned without their original packaging.